NYBH + CHAMPION - Crew

Eligibility Window

• Returns or exchanges must be requested within 15 days of the delivery date.

• To be eligible, items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Clearance or final-sale items

• Personalized or custom-made products

• Items showing signs of wear, damage, or alteration

• Items without original packaging or tags

Return Process

1. Contact us at [your support email] with your order number and reason for return.

2. Once your return is approved, you’ll receive instructions on how to ship the item back.

3. Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).

Exchanges

• Exchanges are subject to product availability.

• If the desired item is unavailable, a refund or store credit will be issued.

• Exchange shipping costs may apply.

Refunds

• Refunds are issued to the original method of payment once the returned item is received and inspected.

• Please allow 3–7 business days for processing.

• Shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

3–5 Day Shipping Process

We are committed to delivering your order quickly and efficiently. Below is our standard 3–5 business day shipping process:

Order Processing (1 Business Day)

• All orders are processed within 24 hours after payment is received.

• Orders placed on weekends or holidays will be processed the next business day.

• Once processed, you will receive a confirmation email with your order details.

Packaging & Handoff to Carrier (Same Day After Processing)

• After processing, your items are carefully packaged to ensure they arrive in perfect condition.

• Packages are handed off to our trusted shipping carrier within the same business day after processing.

Transit Time (3–5 Business Days

• Once shipped, orders typically arrive within 3–5 business days, depending on your location.

• You will receive a tracking number via email or text so you can monitor your shipment in real time.

• Delivery times may vary during holidays or due to carrier delays.

Delivery

• Your order will be delivered to the shipping address provided at checkout.

• If no one is available at the time of delivery, the carrier may leave the package in a secure location or attempt redelivery.

Shipping Exceptions

• Shipping delays may occur due to weather, high-volume periods, or carrier issues.

• We are not responsible for delays caused by incorrect shipping information provided by the customer.